Need some help? Call us! 732-784-8890 or email info@cotellc.com

Full Service Social Media

Audience Customer Service

24 Hour / 7 Day Service Available

Want someone in the USA available around the clock to respond to direct messages and comments on your social media pages? Talk to us!

Rules of Engagement

We develop rules of engagement for your entire customer service team!

Direct Messaging Services

New customers are making their first introduction via Facebook and Instagram Direct Messaging now often more than by telephone! We can provide a live person to monitor and respond to these messages.

Comments and Interactions

Have someone on call who understands your organization and its goals to monitor all your comments and posts, responding to comments to boost audience engagement. 

Respond Promptly and Reliably

Don't leave your social media audience management up to chance! Make sure you have a team who can always be on call to respond to your social media pages: comments and direct messages.


We only recommend highly-qualified individuals for these roles. We never outsource your services abroad to others who many not understand your customers' language, tone, or style.


We are constantly asking of our services: What tone will resonate most strongly with our target audience? What criteria must we follow in order to be a welcome presence and trusted contributor here? (e.g., 140 characters; avoid videos with autoplay; emphasize visuals, etc.)?


Our audience management professionals are often copywriters! So they know how to set the tone while responding creatively and eloquently.



Explore All Full Service Social Media Services

Full Service Overview

Copywriting & Posting

Analytics & Reporting

Interested in Boosting Conversions with a Audience Customer Service? 

Schedule a Free Consultation

We are happy to provide a free consultation for our audience customer services! Please click the button below and select a time on our calendar.

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